Refund policy

We want you to be satisfied with your Amberza purchase. Due to the nature of our food and organic products, opened or used products cannot be returned.

If you receive a damaged, wrong, or defective product, please contact us within 48 hours of delivery with your order details and clear photos/videos of the product and packaging.

After verification, we may offer a replacement or refund, depending on the situation.

Products must be unopened and unused to be considered for a return. Return shipping arrangements will be confirmed by Amberza after reviewing the request.

Cancellation: Orders can be cancelled before they are dispatched. Once an order has been shipped, cancellation may not be possible.

For return or refund assistance, please contact Amberza through the contact details provided on our website.